GENERAL TERMS AND CONDITIONS FOR E-TICKETS SPEELLAND BEEKSE BERGEN

GENERAL TERMS AND CONDITIONS FOR E-TICKETS SPEELLAND BEEKSE BERGEN

These general terms and conditions are applicable to all offers and agreements of Beekse Bergen Exploitatie B.V with regard to the sale and purchase of e-tickets for admission to Speelland Beekse Bergen (both Beekse Bergen Exploitatie B.V and Speelland Beekse Bergen will be hereinafter referred to as: Speelland Beekse Bergen).

Speelland Beekse Bergen has its registered office at Beekse Bergen 1, 5081 NJ Hilvarenbeek, The Netherlands, and is registered with the Chamber of Commerce under number 18048909.

Speelland Beekse Bergen reserves the right to amend these general terms and conditions. By placing an order via the webshop, you accept the offer of Speelland Beekse Bergen.

In the event that, irrespective of the reason, there is a difference between the provisions in this version of the General terms and conditions and the English translation of the General terms and conditions, the provisions in the Dutch version of the General terms and conditions will prevail.

Conclusion of the agreement

 The e-ticket purchase agreement between you and Speelland Beekse Bergen is concluded by fully and correctly following and completing the booking process on the website of Speelland Beekse Bergen. As soon as Speelland Beekse Bergen has received the total price owed for the e-tickets purchased by you, it will send the confirmation of your order to the email address specified by you. Speelland Beekse Bergen uses the payment environment of Ingenico Financial Solutions SA-NV (hereinafter: Ingenico) for the sale and payment of its e-tickets in the webshop. Payment via Visa and MasterCard is collected when booking your activity.

Correct details

You are personally responsible for correctly and fully entering your details when ordering the e-ticket. Providing incorrect or incomplete details may result in your desired e-ticket not being sent. In such a situation, Speelland Beekse Bergen is not obliged to pay any compensation to you.

E-tickets

Your e-ticket has a unique barcode. This barcode will be scanned at the entrance to the park. Each e-ticket may only be used once. Each e-ticket has a period of validity/expiry date. The e-ticket is not valid outside this period/date. When leaving Speelland Beekse Bergen, but in any case at closing time of Speelland Beekse Bergen on the day of your visit, the validity of the e-ticket will expire, as well as unused components of any package. The e-ticket must be shown at the request of an employee of Speelland Beekse Bergen. Resale, use for commercial purposes and/or counterfeiting of e-tickets is not permitted.

Admission with e-tickets

An e-ticket is only valid in the case of a good-quality print on paper (colour or black and white) of if the e-ticket is displayed on the screen of a mobile telephone or tablet and the barcode can be scanned. E-tickets whose barcode cannot be scanned, for example because the paper on which the e-ticket is printed is damaged or folded, or because the barcode is otherwise illegible or only partially visible, are not valid and do not grant admission to Speelland Beekse Bergen. In such a situation, Speelland Beekse Bergen is not obliged to pay any compensation to you.

Cancellation

The e-ticket purchase agreement may not be terminated by you. E-tickets will not be taken back by Speelland Beekse Bergen, will not be exchanged for money and will not be replaced with another admission ticket. The period of validity/expiry date specified on the e-ticket will not be extended by Speelland Beekse Bergen.

Technical fault

Speelland Beekse Bergen is not liable for the damage that you suffer in the event that your order cannot be completed, processed and/or authorised, or cannot be completed, processed and/or authorised correctly or in time, as a result of a technical fault of whatever nature. In such a situation, Speelland Beekse Bergen is not obliged to pay any compensation to you.

Park regulations

In addition to the general terms and conditions for e-tickets, the park regulations are also applicable to the e-ticket purchase agreement. By entering the park, you declare that you agree to these park regulations. Speelland Beekse Bergen reserves the right to amend the park regulations.

Processing personal data

Speelland Beekse Bergen processes your personal data carefully and observes the laws and regulations for the protection of personal data. The data that is provided by you during the e-ticket ordering process will only be processed for the performance of the agreement between you and Speelland Beekse Bergen and in order to fulfil our legal obligations. The information you provide will be kept on record for as long as necessary for the purpose as described above. The privacy statement of Speelland Beekse Bergen is applicable to the processing of personal data. Speelland Beekse Bergen uses the services of Ingenico for the payment of your e-tickets. Ingenico is the controller in this regard. The processing of personal data by Ingenico is subject to the privacy statement of Ingenico.

Contact

If you have any questions regarding the processing of your personal data or if you wish to inspect or modify this data or have it deleted, you can contact privacy@libema.nl. If you have any questions regarding a visit to Speelland Beekse Bergen, e-tickets, these general terms and conditions and/or the park regulations, please contact our reception by calling +31 88 9000 360 or send an e-mail to info@libemafunfactory.nl. We can be reached by telephone during the opening hours of Speelland Beekse Bergen, as listed on the website. E-mails are also answered during opening hours of Speelland Beekse Bergen.